Terms of service

Terms of Service

Overview

This website is operated by KindMade. Throughout the site, the terms “we”, “us”, and “our” refer to KindMade.

By visiting our website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, and Shipping Policy.

If you do not agree with these terms, you should not use our website or purchase from our store.

Products

KindMade sells custom-made figurines and related accessories.

Because our products are personalized, the final result may vary slightly from product photos, previews, examples, or images shown on our website.

Colors, details, proportions, facial features, pose, finish, and size may vary slightly due to the custom production process, photo quality, lighting, screen settings, and handmade or 3D production differences.

Customer Information

Customers are responsible for providing accurate order information, including:

- Shipping address
- Email address
- Phone number
- Uploaded photos
- Custom names or engraving details
- Product size and variant selection

We are not responsible for delays, incorrect production, failed delivery, or other issues caused by incorrect or incomplete information provided by the customer.

Orders

By placing an order, you agree that your item is custom-made specifically for you.

We reserve the right to refuse, cancel, or limit any order at our discretion.

Orders may not be canceled or refunded after production has started, except as described in our Return & Refund Policy.

Pricing

Prices, discounts, promotions, and product availability may change at any time without notice.

The price charged for your order will be the price displayed at checkout at the time of purchase.

Shipping and Delivery

Shipping and delivery are handled according to our Shipping Policy.

Delivery dates are estimates only and are not guaranteed.

We are not responsible for carrier delays, customs delays, incorrect shipping addresses, failed delivery attempts, or packages marked as delivered by the carrier.

Returns and Refunds

Returns, refunds, cancellations, damaged items, and incorrect items are handled according to our Return & Refund Policy.

By placing an order, you acknowledge that custom-made products are final sale once production has started.

Intellectual Property

All content on this website, including text, images, graphics, logos, designs, product photos, and layout, belongs to KindMade or its content providers and may not be copied, reproduced, or used without permission.

Limitation of Liability

To the maximum extent permitted by law, KindMade is not liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, shipping carriers, or third-party services.

Third-Party Services

Our store may use third-party services, including Shopify, payment processors, shipping carriers, fulfillment partners, review apps, tracking apps, and marketing tools.

We are not responsible for the actions, delays, technical issues, or policies of third-party services.

Changes to These Terms

We may update these Terms of Service at any time. Changes will be posted on this page.

Contact

If you have questions about these Terms of Service, please contact us through our Contact page.