Shipping policy

Shipping Policy

Thank you for shopping with KindMade. Please read our shipping policy to understand how your custom order is processed and delivered.

Order Processing

Orders are typically processed within 1-3 business days after payment confirmation.

Because our products are custom-made, production time may vary depending on order volume, photo quality, customization details, and supplier workload.

During holidays, high demand periods, or promotional periods, processing and production times may be slightly longer.

Production Time

Most custom figurines require additional production time before shipping.

Estimated production time: 7-15 business days.

This timeframe is an estimate and may vary depending on the complexity of the figurine and the details requested by the customer.

Shipping Times

Estimated delivery times after shipment:

- United States: 7-18 business days
- International orders: 10-30 business days

Delivery times are estimates only and are not guaranteed.

Some orders may arrive earlier, while others may take longer due to carrier processing, customs clearance, weather conditions, holidays, or other logistical delays.

Tracking Information

Once your order has shipped, you will receive tracking information by email.

Please allow 2-5 business days for tracking updates to appear in the carrier’s system after the tracking number is issued.

Tracking updates are controlled by the shipping carrier and may sometimes update slowly or show limited movement for several days.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided, we cannot guarantee that changes can be made after the order has been processed or shipped.

KindMade is not responsible for packages delivered to an incorrect address provided by the customer.

Carrier Responsibility

Once the package has been shipped, it is handled by the shipping carrier.

KindMade is not responsible for:

- Carrier delays
- Customs delays
- Packages marked as delivered but not received
- Failed delivery attempts
- Incorrect addresses provided by the customer
- Delays caused by weather, holidays, customs, or logistics issues

We will assist customers when possible by reviewing tracking information and contacting the carrier or fulfillment partner.

Split Shipments

Some orders may ship in separate packages depending on product availability, add-ons, warehouse location, or fulfillment requirements.

If this happens, you may receive more than one tracking number.

Contact

If you have questions about your order or tracking information, please contact us through our Contact page.